About Hot Water Replacement Australia

What we do

Hot Water Replacement Australia is an independent matchmaker between homeowners and verified local installers. When you submit a request, we send your job to three relevant operators in your postcode — and they compete on price, timing and brand for the work.

We don't carry stock. We don't dispatch trucks. We don't try to convince you that the brand we just bought is suddenly the best for your home.

Why we built this

Replacing hot water in Australia is a mess. Most people only do it twice in their life — once when the old tank dies, once when they renovate. Both times, they get random quotes from random plumbers off Google Ads, with no easy way to compare.

We built this so you can get three real prices in under an hour, know the rebate amounts up front, and pick the system that fits your home — not the one in someone's van.

How we vet installers

• Current plumbing and electrical licences (verified against state registers)
• Public liability insurance to $20m minimum
• Workmanship warranty of at least 12 months in writing
• Job-completion rate above 95% (we drop anyone consistently under)
• Customer review average of 4.2 stars or higher across Google/Product Review

How we get paid

The installer pays a small lead fee — only when they win the job and the hot water is actually replaced. We don't get paid by you, and we don't get paid if the lead goes nowhere. That keeps everyone honest: we only forward leads we think will convert, and we only keep installers who actually show up.

What we are not

We're not a plumbing company. We're not a manufacturer. We don't sell hot water systems direct. We don't have a call centre. If you want to skip us entirely and just call your own plumber, please do — there's no contract.